Irish Water is promising to answer phone calls from Clare County Councillors in 20 seconds on a newly established helpline.
It follows complaints by public representatives around the country that they were forced to use the same phone number as members of the public when raising issues with the new state utility.
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Politicians had asked for a more efficient method of having queries answered.
Clare County Councillors have received a dedicated phone number and been told by Irish Water that all calls to this number will be answered within 20 seconds.
