More Than Half Of UL Hospital Group Patients Rated Experience As ‘Very Good’

More than half of patients who attended UL Hospitals Group facilities last year rated their overall experience as ‘very good’.

HIQA’s National Patient Survey, published today, shows that wait times remain an issue, however.

A total of 2,406 patients who attended the UL Hospitals Group’s facilities were invited to participate in HIQA’s National Patient survey for 2021, which examined patient experiences at 40 hospitals across the country.


Of those, 999 returned a valid survey, representing a response rate of 42% in the Midwest.

52.6% of respondants said their overall experience was ‘very good’, with just over a quarter saying it was ‘good’ and 18% saying it was ‘fair to poor’.

Of those who reported how long they attended the Emergency Department at University Hospital Limerick, 75% said they waited longer than the six-hour HSE target waiting time, while 28% waited more than 24 hours for a bed.

The highest marks were achieved for care on the ward, with Ennis General Hospital receiving 8.4 out of 10 and UHL receiving 8.1.

The two hospitals achieved their lowest mark for discharge or transfer, with both facilities scoring only 6.7 out of 10.

Patients also reported that their experience of examinations, diagnosis and treatment and care during the pandemic was good at both hospitals.