A senior member of management at Ennis General Hospital has said there’s room for the hospital, and other smaller hospitals, to carry out more work.
The comments from Operational Director of Nursing Patricia O’Gorman come in light of the hospital’s strong showing in a national survey of hospital patients.
Ennis General ranked joint-highest in terms of Overall Patient Satisfaction in the HIQA-run survey that heard from over 13,000 patients who’d been treated at hospitals throughout Ireland.
Smaller hospitals fared generally well in the survey, and Patricia O’Gorman believes it’s proof they can do more.
Meanwhile, communications will be a key focus as management at University Hospital Limerick seek an improvement in the patient experience there.
The hospital was the worst performer in the newly-published National Patient Experience Survey, in terms of the overall experience for its patients.
While there were some positives, particularly in relation to food, a high number of patients said they wanted improvements in being treated with respect and dignity, and in receiving clearer answers from doctors and nurses in the ED.
Miriam McCarthy is Patient Advocacy and Liaison Services Manager with the UL Hospitals Group.
